Terms & Conditions
Via Gramsci 13/B, 20068, Peschiera Borromeo (MI), Italy
2. Scope and acceptance of the General Terms of Sale
The purchase of Products offered on the website www.marcodellomo.com (hereafter the “Website”) is subject to these general terms of online sale (hereafter the “GTS”).
MARCO DELL'OMO products (hereafter the “Products”) are exclusively intended to be sold to end consumers, natural persons or end customers legal entities, excluding all resellers or intermediaries acting on behalf of resellers (hereafter the “Customers”). Consequently, the Customer represents that heshe/it is acting as end consumer and that he/she/it has no intention of reselling the Products for commercial purpose.
MARCO DELL'OMO can update these GTS at any time.
The applicable GTS at the time of the conclusion of the sales contract are those that are enforceable to, and binding on, the Customer.
Furthermore, with each purchase of Products on the Website, the Customer shall be asked to confirm the acceptance of applicable GTS on the date of placing his/her/its /her/its order. Said GTS can be viewed at the time he/she/it is asked to confirm that he/she/it accepts them. To substantiate this acceptance, the Customer must check the box “I have read and hereby accept the General Terms of Sale of the marcodellomo.com website”.
3. Terms of the Order
Any order placed on the Website shall imply express acceptance of the GTS and acceptance of the prices and Products available for sale on the Website.
* Order process
The Customer who wants to place an order must comply with the following procedure:
1. Product choice: the Customer must select the Product that he/she/it would like to order.
2. Checking of the content of the Customer’s selection: the Customer checks the content of his/her/its /her/its basket whilst having the opportunity to delete the Products he/she/it has selected.
3. Identification: the Customer must complete the identification form made available to him/her/it and provide the requested information (mandatory information: title, surname, first name or corporate name, e-mail address, password, telephone number for the delivery).
4. Checking of the Customer’s order: the Customer checks the content of his/her/its /her/its order, the total price, the delivery and invoicing addresses while keeping the possibility of deleting a Product or modifying the invoicing or delivery address. The Customer confirms his/her/its /her/its method of delivery and payment. The Customer must confirm his/her/its /her/its acceptance of these GTS by checking the corresponding box. The validation of the order is only possible after having checked this box. From this step, the Customer cannot anymore modify and/or cancel its order.
5. Order acknowledgement of receipt: the Customer receives an e-mail summing up the content of his/her/its /her/its order, namely:
- His/her/its delivery and invoicing addresses
- The order number
- The date of the order
- The list of Products ordered and their amounts
- The method of delivery (Client’s address or “point relay”)
The Customer is advised to keep and print this document, which is official proof of his/her/its order. The order is then registered and processed by MARCO DELL'OMO which checks the availability of the Product(s) ordered. Any order placed implies acceptance of the prices and descriptions of the Products available for sale.
6. Confirmation of shipping of the order: the Customer receives an e-mail summarising the content of his/her/its order and confirming the dispatch of the same. The contract is deemed to have been concluded on the date on which this e-mail is sent.
* Tracking of the order
A carrier tracking number is provided to the Customer when his/her/its order has been confirmed.
The Prices of Products are expressed in Euros with also the possibility to show other currencies inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer. Outside of the cases of reimbursement made (i) in connection with exercising the right of withdrawal or for (ii) lack of conformity and hidden defects, MARCO DELL'OMO shall not reimburse the VAT applied to purchases made on the Website (even in the event the Customer, after receipt of the Products, reships the Products for a third country outside of the European Union).
MARCO DELL'OMO reserves the right to change at any time and without prior notice the prices of Products offered on the Website.
The Products are invoiced on the basis of tariffs displayed on the Website at the time when the order is placed, subject to availability of the Products.
All the orders are payable in Euros and must be settled immediately upon placing the order. In the event of unavailability of certain Products ordered (see Article 4 “Product availability”), only the price and shipping costs related to the available Products shall be debited.
* Means of Payment
By payment apps: via Paypal, Shopify Pay, Apple Pay, Google Pay.
This means that no banking information regarding the Customer transits via the marcodellomo.com website.
Payment is therefore secure by the partners in charge of managing financial transaction.
The order will then be recorded and validated on acceptance of the payment by the banking service.
5. Terms and conditions of delivery
Handling and shipping costs depend on the country and the total amount of the order. They shall be indicated on the invoice.
DELL'OMO MARCO cannot be held responsible for any action and/or costs and/or taxes (which fall under the Customer’s responsibility) and/or delays due to customs over which it has no control.
For all the Products, the order is prepared for departure from DELL'OMO MARCO within a maximum period of 3 working days (subject to stock availability and except for the special case of Products sold “on pre-order” for which the sheet indicates the specific estimated time of delivery) from confirmation by e-mail of the order. The average period between the placing of an order and its delivery is from 3 to 7 working days.
All of the parcels are shipped via DHL Express Worldwide. A delivery note is attached to the parcel. Customer is encouraged to keep it as it will serve as proof of delivery.
The Customer must check the compliance of the Products delivered at the time of the delivery and before signature of the carrier’s delivery note. He/she/it must indicate on this delivery note and in the form of handwritten reservations any defect concerning the delivery (damaged Product etc.). This verification is deemed achieved as soon as the Customer, or a person of his/her/its choice, has signed the delivery note. No claim regarding the condition of the parcel(s) will be admissible thereafter.
In the event of an incomplete address, incorrect address, inability to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, DELL'OMO MARCO cannot be held liable for the complete, final, completion of this delivery. If this lack of information leads to a second presentation to the recipient, DELL'OMO MARCO shall be entitled to request that the Customer pay the corresponding fees for this second delivery.
The Customer is subject to the general terms of delivery of the carrier that, in some cases, if he/she/it does not submit to them can impact the quality of the delivery.
Accordingly, in the event of absence of the recipient, according to the general terms of delivery of the carrier, the product may be presented again and/or left at an agreed drop-off point and/or in front of the Customer’s home and or in a “sorting – pending” centre of the carrier and/or returned to DELL'OMO MARCO who shall in no event be held responsible for any theft of, loss, or damage to the Products in connection with to their delivery and, more generally, the final quality of the delivery.
In the event that it is impossible to deliver and if the product must be returned to DELL'OMO MARCO by the carrier, DELL'OMO MARCO will not make any new delivery.
Any claim regarding the delivery of Products must be submitted in 14 working days following receipt of the Product(s) in the same conditions as mentioned above. If it is decided that the product(s) must be returned to DELL'OMO MARCO, they must be sent in their original condition (packaging, accessories, etc.) and according to the following shipping conditions. The Customer must contact the customer service beforehand via e-mail at email@example.com to obtain a return number to note on the “Return Authorisation” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted without a return number. This number must be written legibly with a marker pen on the parcel. The Product must be returned to MARCO DELL'OMO, Via Gramsci 13/b, 20068 Peschiera Borromeo (MI), Italy. Phone number: +393929303796 Email: firstname.lastname@example.org
6. Right of withdrawal
The Customer has 14 days from the day of delivery of the Product purchased on the Website to inform the customer service of his/her/its desire to return the Product.
For any return, the Customer shall i) use the return form enclosed in the delivery packing or ii) contact the customer service via e-mail at email@example.com to inform it of his/her/its decision to use his/her/its right of withdrawal. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Products are borne by the sender. In order for the customer service to accept the exchange and/or reimbursement, the Product must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice. The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs.
MARCO DELL'OMO cannot be held responsible in the event of loss, theft or damage of the parcel.
Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
Any return must be made by a traceable method (UPS, FEDEX, DHL, return receipt requested, etc.) and the tracking number must be provided to MARCO DELL'OMO.
On receipt of the Product returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
In the event the Customer makes a valid use of this right by the Customer, MARCO DELL'OMO shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 14 days into the account used with the credit card bearing the Customer’s name.
MARCO DELL'OMO undertakes to reimburse the standard delivery costs including the tracking of the parcel. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel.
7. After-sales service and availability of spare parts
Any Product that can be technically repaired benefits from an after-sales service for a fee. For any repair request, the Customer must directly contact the customer service via the e-mail at firstname.lastname@example.org
8. Personal data
When the Customer registers on the www.marcodellomo.com Website, MARCO DELL'OMO collects personal information (personal data, e-mail address, gender, etc.) via the registration form in order to offer him/her/it accessible services in the reserved access areas of MARCO DELL'OMO. The filling in of personal information concerning him is essential for the processing and delivery of his/her/its orders.
The order process on the www.marcodellomo.com Website requires the creation of a Customer account in which his/her/its information is stored and protected by a password chosen by the Customer. This information is strictly confidential and intended for MARCO DELL'OMO exclusively. It shall be processed in strict compliance with the provisions of Data Protection Act No. 78-17 of 6 January 1978 and the regulation (EU) 2016/679, general regulation on data protection.
In this respect MARCO DELL'OMO notably undertakes to: (i) guarantee the confidentiality of data of a personal nature processed in the framework hereof by implementing the appropriate security measures in its field of activity, (ii) ensure that the persons authorised to process the data of a personal nature in virtue hereof undertake to respect the confidentiality or are subject to an appropriate legal obligation of confidentiality and receive the necessary training regarding protection of data of a personal nature, and (iii) that its potential subcontractors respect the legal obligations on behalf of and according to the instructions of MARCO DELL'OMO.
The Customer shall at all times have a right of access, amendment, rectification and deletion of his/her/its data. To exercise this right, he/she/it may present a request to MARCO DELL'OMO by e-mail to the address email@example.com.
Subject to validation by an “opt-in” of the Customer, personal information (personal data, e-mail address, gender, etc.…) can also be used by MARCO DELL'OMO and/or its partners for marketing purposes like the sending of newsletters or requests.
9. Intellectual property
All documents, information, texts, graphs, images, photographs or any other content published on the www.marcodellomo.com Website are the exclusive property of MARCO DELL'OMO. Consequently, they may not be reproduced, exploited or used for any purpose whatsoever, without the express authorisation of MARCO DELL'OMO.
MARCO DELL'OMO is the owner of all the intellectual property pertaining to Products and distinctive trademarks and signs under which the Products are marketed.